1iee Privacy Policy – How We Protect Your Data

1. What Information We Collect

When you register and use a 1iee account, we collect personal information across several categories. We only collect information that is genuinely necessary for operating your account, processing transactions, verifying your identity and improving your experience on the platform.

We do not collect sensitive personal categories such as biometric data, health information or religious or political views. The only exception is age and identity verification, which requires government-issued documentation to confirm you are 18 or above and that your account details are accurate.

2. How We Use Your Information

Your data is used for specific, clearly defined purposes. We do not use it for anything beyond what is described below without first notifying you:

• Account management: Creating and maintaining your 1iee account, processing your login and keeping your profile details up to date.
• Identity verification: Confirming that you are who you say you are and that you meet the 18+ age requirement before processing withdrawals or high-value deposits.
• Payment processing: Facilitating PKR deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, Raast or bank transfer, and ensuring funds reach the correct destination.
• Fraud and security: Detecting unusual account activity, preventing unauthorised access, identifying multiple accounts and protecting the platform from abuse.
• Bonus administration: Applying promotions, tracking wagering progress and calculating cashback or rewards correctly.
• Customer support: Responding to your queries, resolving disputes and investigating complaints.
• Platform improvement: Understanding how players use the platform so we can fix issues, improve navigation and decide which games or features to add.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problematic gambling, in line with our responsible gaming commitments.
• Legal compliance: Meeting obligations imposed by applicable laws, including anti-money laundering (AML) requirements, record-keeping rules and responding to lawful regulatory requests.

3. Payment Data and PKR Transactions

All financial transactions on 1iee are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, certain payment details are collected and processed to complete the transaction. How this data is handled depends on the payment method you use:

• JazzCash and Easypaisa: We receive a transaction reference and the mobile account identifier associated with your wallet. Full account credentials are never transmitted to or stored by 1iee.
• Raast and Bank Transfer: Your bank account number or IBAN is collected to process withdrawals back to the originating account. This information is stored securely and used only for the purpose of processing your payment.
• Debit and credit cards: Card transactions are processed via a PCI-DSS compliant payment gateway. Full card numbers are not stored on 1iee infrastructure. Only masked card details (e.g. last four digits) may be retained for reference purposes.

Payment data is subject to retention requirements under anti-money laundering regulations. Even if you close your account, transaction records may be retained for the legally required period. This is not optional and is a condition of operating a payment-processing platform.

4. Who We Share Your Data With

1iee does not sell your personal data. We share it only with trusted third parties who need it to deliver a specific service on our behalf, or where we are legally required to do so. Every third party we work with is required to handle your data securely and use it only for the stated purpose.

• Payment processors: JazzCash, Easypaisa, Raast partners, banks and card networks receive the minimum data necessary to process your PKR transactions.
• Identity verification providers: When you submit a CNIC or other documents, these are processed by a secure verification service to confirm authenticity. Documents are not retained by the provider beyond the verification process.
• Game software providers: Third-party game studios that supply casino, slots and live casino content may receive a pseudonymous player identifier and game session data to resolve disputes or investigate technical issues. They do not receive your full name, contact details or payment information.
• Customer support tools: Our support platform may process your name, email and conversation history so that our team can assist you effectively.
• Analytics and platform monitoring: Aggregated and anonymised usage data may be shared with analytics partners to help us understand platform performance. This data cannot be used to identify you individually.
• Legal and regulatory authorities: We may be required to share account or transaction information with law enforcement agencies, financial intelligence units or other authorities where we receive a lawful request or are obligated to do so under applicable AML, KYC or fraud prevention regulations.

We do not share your personal data with advertisers, data brokers or marketing platforms. No third party receives your data for the purpose of targeting you with advertisements on other websites or apps.

5. Cookies and Tracking Technologies

1iee uses cookies and similar technologies to make the platform work correctly and to understand how it is being used. A cookie is a small text file stored in your browser when you visit a website. We use the following categories of cookies:

• Essential cookies: These are required for the platform to function. They keep your session active when you log in, remember your language preference and maintain security tokens. You cannot opt out of essential cookies without also being unable to use the platform.
• Functional cookies: These remember settings you have chosen, such as your preferred deposit method or game view. They are not strictly required but improve your experience.
• Analytics cookies: These help us understand which pages and features players use most, how long sessions last and where players encounter errors. Data collected is aggregated and does not identify you personally. We use this to prioritise improvements to the platform.

We do not use third-party advertising cookies or retargeting pixels. Cookies placed by game providers within the game window are subject to those providers' own cookie policies, which we have no control over.

You can manage or delete cookies through your browser settings at any time. Removing essential cookies will log you out and may affect platform functionality. On mobile devices, cookie management is typically available through your browser's privacy or site settings menu.

6. How We Secure Your Data

Protecting player data is one of our core responsibilities. 1iee applies a layered approach to data security that covers technical, organisational and procedural measures:

• SSL/TLS encryption: All data transferred between your browser or app and our servers is encrypted in transit using industry-standard SSL/TLS protocols. This protects your login credentials, account information and PKR payment details from interception.
• Data at rest: Personal information stored in our databases is encrypted using strong encryption algorithms. Backup data is also encrypted and stored in secured environments with restricted access.
• Access controls: Access to personal data within 1iee is restricted to staff who need it to perform their job. Access is role-based and logged. Any access outside normal job functions triggers an alert for review.
• Account security features: We provide two-factor authentication options, login notifications and the ability to view active sessions from your account settings. We strongly recommend enabling all available security features.
• Incident response: In the unlikely event of a data breach that affects your personal information, we will notify affected players promptly and take immediate steps to contain and investigate the incident.

While we take every reasonable step to protect your data, no system is completely immune to risk. You also play an important role in keeping your account secure by using a strong password, not sharing your login details and logging out when using shared devices.

7. Your Rights Over Your Data

As a 1iee account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your registered email address and a description of your request:

• Right to access: You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe, typically within 30 days of a verified request.
• Right to correction: If any information we hold about you is inaccurate or incomplete, you can request that it be corrected. Note that identity-related fields such as your registered name and date of birth require re-verification to change.
• Right to deletion: You can request that your personal data be deleted. We will action this where we are not legally required to retain the data. Certain records, such as financial transaction logs, must be retained for a minimum period under AML regulations and cannot be deleted on request during that period.
• Right to restrict processing: In certain circumstances, you can ask us to pause the processing of your data while a dispute or investigation is resolved.
• Right to object: You can object to processing of your data for purposes beyond those that are strictly necessary for operating your account.
• Right to close your account: You can request that your account be closed at any time. Closure requests are actioned within one business day. Any real money balance will be withdrawn to your verified payment method before closure.

8. Data Retention

We retain personal data only for as long as it is needed for the purpose for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account and for a defined period after account closure to allow for dispute resolution.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction in compliance with standard anti-money laundering record-keeping requirements. This applies regardless of account status.
• Identity verification documents: Retained for the period required by applicable verification and AML obligations, typically five years from account closure.
• Support and communication records: Retained for a period sufficient to resolve any follow-up queries and to maintain a record of complaint handling. Typically 24 months after the last interaction.
• Technical and log data: Server logs and access records are retained for a shorter period, typically 90 days, unless an active investigation requires them to be preserved for longer.

Once the applicable retention period has passed, personal data is securely deleted or anonymised so that it can no longer be linked back to an individual.

9. Minors and Age Restrictions

The 1iee platform is intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from individuals under 18. Our registration process requires confirmation of age, and identity verification is used to enforce this restriction.

If we discover that an account has been created by or is being operated by a person under 18, that account is closed immediately. Any data associated with the account will be handled in accordance with our deletion obligations, subject to any legal retention requirements that may apply to transaction records already processed.

If you are a parent or guardian and believe that your child has registered an account on 1iee, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and returning any real funds deposited where it is possible to do so.

10. Updates to This Privacy Policy

1iee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or the features we offer on the platform. When material changes are made, we will notify registered players by email to their registered address before the changes take effect.

The revised policy will be published on this page with an updated effective date. We recommend reviewing this page periodically to stay informed. Continuing to use the platform after a policy update constitutes acceptance of the revised terms.

Minor updates such as corrections to wording, clarifications that do not change the substance of how data is handled, or formatting changes may be made without direct notification. The "Last updated" date at the top of this page will always reflect the most recent revision.

11. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights or need to report a privacy concern, please reach out to the 1iee support team. We are available 24 hours a day, seven days a week.

Email your query to [email protected] using the email address registered to your 1iee account. This helps us verify your identity before processing any data-related request. Please include a clear description of your question or request and any relevant reference numbers or dates.

We aim to acknowledge all privacy-related communications within 24 hours and to resolve straightforward requests within five business days. Complex data access or deletion requests may take longer, in which case we will keep you informed of progress along the way.

For general support queries not related to data or privacy, you can also use the in-platform live support feature available after logging in to your account.